{"id":27905,"date":"2019-07-08T17:54:39","date_gmt":"2019-07-08T15:54:39","guid":{"rendered":"https:\/\/staging.yourdental.nl\/terms-and-conditions\/"},"modified":"2026-03-22T13:08:16","modified_gmt":"2026-03-22T12:08:16","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/staging.yourdental.nl\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row type_default valign_top\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\r\n\t<div class=\"wpb_text_column \">\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p><strong>Introduction<\/strong><\/p>\n<p>Below you will find our General Terms and Conditions. These always apply when you use or place an order via our Website. The General Terms and Conditions contain important information for you as a buyer. Therefore, please read them carefully. We further recommend that you save or print these terms so that you can refer back to them at a later time.    <\/p>\n<p><strong>Article 1. Definitions <\/strong><\/p>\n<p>1.1. <strong>your dental:<\/strong> established in Almere and registered with the Chamber of Commerce under registration number 51009749, trading under the name your dental.<br \/>\n1.2. <strong>Website:<\/strong> the website of Your Dental and all associated subdomains.<br \/>\n1.3. <strong>Customer:<\/strong> the customer, whether or not acting in the exercise of a profession or business, who enters into an Agreement with your dental and\/or has registered on the Website.<br \/>\n1.4. <strong>Agreement:<\/strong> any arrangement or agreement between your dental and Customer, of which the General Terms and Conditions form an integral part.<br \/>\n1.5. <strong>General Terms and Conditions:<\/strong> the present General Terms and Conditions.<\/p>\n<p><strong>Article 2. Applicability of General Terms and Conditions <\/strong><\/p>\n<p>2.1. The General Terms and Conditions apply to all offers, Agreements, and deliveries by your dental, unless expressly agreed otherwise in writing.<br \/>\n2.2. If the Customer includes provisions or conditions in their order, confirmation, or communication containing acceptance that deviate from, or do not appear in, the General Terms and Conditions, these are only binding for your dental if and insofar as they have been expressly accepted by your dental in writing.<br \/>\n2.3. In the event that specific product or service conditions also apply in addition to these General Terms and Conditions, those conditions also apply, but in case of conflicting conditions, the Customer can always rely on the applicable provision that is most favorable to them.  <\/p>\n<p><strong>Article 3. Prices and Information <\/strong><\/p>\n<p>3.1. All prices stated on the Website and in other materials originating from your dental include VAT and, unless stated otherwise on the Website, other levies imposed by the government.<br \/>\n3.2. If shipping costs are charged, this will be clearly stated in a timely manner before the conclusion of the Agreement. In addition, these costs will be displayed separately in the ordering process.<br \/>\n3.3. The content of the Website has been compiled with the greatest care. However, your dental cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Website and in other materials originating from your dental are therefore subject to obvious programming and typing errors.<br \/>\n3.4. your dental cannot be held responsible for (color) deviations due to screen quality.      <\/p>\n<p><strong>Article 4. Conclusion of Agreement <\/strong><\/p>\n<p>4.1. The Agreement is concluded at the moment of acceptance by the Customer of the offer from your dental and compliance with the conditions set by your dental.<br \/>\n4.2. If the Customer has accepted the offer electronically, your dental will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.<br \/>\n4.3. If it appears that incorrect data were provided by the Customer upon acceptance or otherwise entering into the Agreement, your dental has the right to fulfill its obligation only after the correct data have been received.<br \/>\n4.4. your dental may, within legal frameworks, inform itself whether the Customer can meet their payment obligations, as well as all facts and factors that are important for a responsible conclusion of the Agreement. If, based on this investigation, your dental has good grounds not to enter into the Agreement, it is entitled to refuse an order or application with reasons or to attach special conditions to the execution, such as advance payment.     <\/p>\n<p><strong>Article 5. Registration <\/strong><\/p>\n<p>5.1. To make optimal use of the Website, the Customer can register via the registration form\/account login option on the Website.<br \/>\n5.2. During the registration procedure, the Customer chooses a username and password with which they can log in to the Website after registration. The Customer is responsible for choosing a sufficiently reliable password.<br \/>\n5.3. The Customer must keep their login details, username, and password strictly confidential. your dental is not liable for misuse of the login details and may always assume that a Customer who logs in to the Website is actually that Customer. Everything that happens via the Customer&#8217;s account falls under the responsibility and risk of the Customer.<br \/>\n5.4. If the Customer knows or suspects that their login details have come into the hands of unauthorized persons, they must change their password as soon as possible and\/or notify your dental thereof, so that your dental can take appropriate measures.      <\/p>\n<p><strong>Article 6. Execution of Agreement <\/strong><\/p>\n<p>6.1. As soon as the order has been received by your dental, your dental will send the products as soon as possible, taking into account the provisions of paragraph 3 of this Article.<br \/>\n6.2. your dental is entitled to engage third parties in the performance of the obligations arising from the Agreement.<br \/>\n6.3. The Website clearly describes, in a timely manner before the conclusion of the Agreement, the manner in which delivery will take place and within what period the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days.<br \/>\n6.4. If your dental cannot deliver the products within the agreed period, it will notify the Customer. In that case, the Customer can agree to a new delivery date or they will be given the opportunity to dissolve the Agreement free of charge.<br \/>\n6.5. your dental recommends that the Customer inspect the delivered products and report any defects found within a reasonable time, preferably in writing. See further the Article regarding warranty and conformity.<br \/>\n6.6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk regarding these products passes to the Customer. If expressly agreed otherwise, the risk passes to the Customer earlier. If the Customer decides to collect the products, the risk passes upon transfer of the products.<br \/>\n6.7. your dental is entitled to deliver a similar product of similar quality to the ordered product if the ordered item is no longer available. The Customer is then entitled to dissolve the Agreement free of charge and return the product free of charge.            <\/p>\n<p><strong>Article 7. Right of Withdrawal <\/strong><\/p>\n<p>7.1. This article only applies to the Customer being a natural person not acting in the exercise of their profession or business.<br \/>\n7.2. The Customer has the right to dissolve the distance Agreement with your dental within 14 days after receipt of the product, without giving reasons, free of charge.<br \/>\n7.3. The period starts on the day after the Customer, or a third party designated by them in advance, who is not the carrier, has received the product, or:  <\/p>\n<ul>\n<li>if the Customer has ordered multiple products in the same order: the day on which the Customer, or a third party designated by them, received the last product;<\/li>\n<li>if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by them, received the last shipment or the last part;<\/li>\n<li>in the case of Agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by them, received the first product.<\/li>\n<\/ul>\n<p>7.4. The Customer must bear the return costs themselves; if these costs are higher than the regular postal rate, your dental will provide an estimate of these costs. The shipping costs incurred by the Customer when purchasing the product are not included in the costs for returning and remain for the Customer&#8217;s own account.<br \/>\n7.5. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and the packaging with care. The Customer will only open the packaging and use the product to the extent necessary to determine the nature, characteristics, and functioning of the products. The starting point here is that this inspection may not go further than what a Customer would be able to do in a physical store.<br \/>\n7.6. The Customer is only liable for any reduction in value of the product resulting from a way of handling the product that goes beyond what is permitted in the previous paragraph.<br \/>\n7.7. The Customer can dissolve the Agreement in accordance with the period set in paragraph 1 of this Article by sending the model withdrawal form (digitally) to your dental, or by making it known to your dental in another unambiguous way that they are canceling the purchase. In the case of a digital notification, your dental will confirm receipt of that notification. After dissolution, the Customer has 14 days to return the product. It is also possible to return the product directly within the reflection period set in paragraph 1 of this Article, provided that the model withdrawal form or another unambiguous statement for withdrawal is enclosed.         <\/p>\n<p>Products can be returned to:<\/p>\n<p>your dental<br \/>\nDuitslandstraat 87<br \/>\n1363BG, Almere<\/p>\n<p>7.8. Amounts already paid (in advance) by the Customer will be refunded to the Customer as soon as possible, but no later than 14 days after dissolution of the Agreement, in the same manner that the Customer paid for the order. If the Customer has chosen a more expensive method of delivery than the cheapest standard delivery, your dental does not have to refund the additional costs for the more expensive method. Unless your dental offers to collect the product itself, your dental may wait with the refund until your dental has received the product or until the Customer demonstrates that they have returned the product, whichever is earlier.<br \/>\n7.9. Information about whether or not the right of withdrawal applies and any desired procedure will be clearly stated on the Website in a timely manner before the conclusion of the Agreement.   <\/p>\n<p><strong>Article 8. Business Right of Return <\/strong><\/p>\n<p>8.1. The previous article regarding the right of withdrawal applies mutatis mutandis to business orders, provided that:<\/p>\n<ul>\n<li>The Business Customer must dissolve the Agreement with your dental within 14 days after receipt of the product.<\/li>\n<li>The Business Customer will only receive the purchase amount back after receipt of the return by your dental. The Customer is responsible for the return shipment and for the costs of returning. <\/li>\n<li>The Business Customer must return an unused product in undamaged packaging to your dental. If the Business Customer does not comply with this, your dental is entitled to refuse a return or to charge repair costs or damages for this. <\/li>\n<li>Amounts already paid (in advance) by the Business Customer will be refunded as soon as possible, but no later than 30 days after dissolution of the Agreement and receipt of the returns by your dental.<\/li>\n<\/ul>\n<p><strong>Article 9. Payment <\/strong><\/p>\n<p>9.1. The Customer must make payments to your dental according to the payment methods indicated in the ordering procedure and possibly on the Website. your dental is free to choose the payment methods offered and these may also change from time to time. In case of payment after delivery, the Customer has a payment term of 14 days starting on the day after delivery.<br \/>\n9.2. If the Customer does not meet their payment obligation(s) on time, they are, after being pointed out by your dental about the late payment and after your dental has granted the Customer a period of 14 days to still meet their payment obligations, liable for the statutory interest on the amount still due after failure to pay within this 14-day period, and your dental is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to \u20ac2,500; 10% on the subsequent \u20ac2,500 and 5% on the next \u20ac5,000 with a minimum of \u20ac40. your dental may deviate from the stated amounts and percentages in favor of the Customer.     <\/p>\n<p><strong>Article 10. Warranty and Conformity <\/strong><\/p>\n<p>10.1. This article only applies if there is a Customer not acting in the exercise of their profession or business. If a separate warranty is given by your dental on the products, this applies to all types of Customers, without prejudice to what has just been stated.<br \/>\n10.2. your dental warrants that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and\/or usability, and the legal provisions and\/or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, your dental also warrants that the product is suitable for other than normal use.<br \/>\n10.3. If the delivered product does not comply with the Agreement, the Customer must notify your dental thereof within a reasonable period after they have discovered the defect.<br \/>\n10.4. If your dental considers the complaint to be well-founded, the relevant products will be repaired, replaced, or reimbursed after consultation with the Customer. The maximum compensation is, taking into account the Article regarding liability, equal to the price paid by the Customer for the product.      <\/p>\n<p><strong>Article 11. Warranty for Business Purchases <\/strong><\/p>\n<p>11.1. your dental warrants that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and\/or usability, and the legal provisions and\/or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, your dental also warrants that the product is suitable for other than normal use. Otherwise, the product is suitable for normal use.<br \/>\n11.2. If the delivered product does not comply with the Agreement upon delivery, the Customer must notify your dental thereof within a reasonable period after they have discovered the defect.<br \/>\n11.3. If your dental considers the complaint to be well-founded, the relevant products will be repaired, replaced, or (partially) reimbursed after consultation with the Customer.    <\/p>\n<p><strong>Article 12. Complaints Procedure <\/strong><\/p>\n<p>12.1. If the Customer has a complaint about a product (in accordance with the Article regarding warranty and conformity) and\/or about other aspects of the service provided by your dental, they can submit a complaint to your dental by telephone, e-mail, or post. See the contact details at the bottom of the General Terms and Conditions.<br \/>\n12.2. your dental will provide the Customer with a response to their complaint as soon as possible, but in any case within 3 days after receipt of the complaint. If it is not yet possible to provide a substantive or final response, your dental will confirm the complaint within 3 days after receipt and provide an indication of the period within which it expects to provide a substantive or final response to the Customer&#8217;s complaint.<br \/>\n12.3. A Customer not acting in the exercise of their profession or business can also submit a complaint via the European dispute resolution platform, accessible via <a href=\"http:\/\/ec.europa.eu\/odr\/\" rel=\"nofollow noopener\" target=\"_blank\">http:\/\/ec.europa.eu\/odr\/<\/a>.    <\/p>\n<p><strong>Article 13. Liability <\/strong><\/p>\n<p>13.1. This Article only applies if the Customer is a natural person or legal entity acting in the exercise of their profession or business.<br \/>\n13.2. The total liability of your dental towards the Customer due to an attributable failure in the performance of the Agreement is limited to compensation of a maximum of the amount of the price stipulated for that Agreement (including VAT).<br \/>\n13.3. Liability of your dental towards the Customer for indirect damage, including in any case \u2013 but explicitly not exclusively \u2013 consequential damage, lost profit, missed savings, loss of data, and damage due to business stagnation, is excluded.<br \/>\n13.4. Outside the cases mentioned in the previous two paragraphs of this Article, your dental bears no liability whatsoever towards the Customer for damages, regardless of the grounds on which an action for damages would be based. However, the limitations mentioned in this Article shall lapse if and insofar as damage is the result of intent or gross negligence on the part of your dental.<br \/>\n13.5. The liability of your dental towards the Customer due to an attributable failure in the performance of an Agreement only arises if the Customer immediately and properly gives your dental notice of default in writing, setting a reasonable period to remedy the failure, and your dental continues to fail in the performance of its obligations even after that period. The notice of default must contain as detailed a description of the failure as possible, so that your dental is able to respond adequately.<br \/>\n13.6. A condition for the existence of any right to compensation is always that the Customer reports the damage in writing to your dental as soon as possible, but no later than 30 days after it arises.<br \/>\n13.7. In case of force majeure, your dental is not obliged to compensate any damage caused to the Customer as a result.        <\/p>\n<p><strong>Article 14. Retention of Title for Business Purchases <\/strong><\/p>\n<p>14.1. All delivered goods remain the property of your dental until all claims that your dental has against the Business Customer (including any related (collection) costs and interest) have been paid in full.<br \/>\n14.2. Before the aforementioned transfer of ownership, the Business Customer is not authorized to sell, deliver, or otherwise alienate these items, other than in accordance with their normal business and the normal destination of the items. In addition, the Business Customer is not permitted to pledge these items or grant any other right thereto to third parties as long as the ownership of these items has not passed to the Business Customer.<br \/>\n14.3. The Business Customer is obliged to store the items delivered under retention of title carefully and as recognizable property of your dental.<br \/>\n14.4. your dental is entitled to take back the items delivered under retention of title that are still present at the buyer if the Business Customer does not ensure timely payment of the invoices or is in or at risk of being in payment difficulties.<br \/>\n14.5. The Business Customer will grant your dental free access to their items at all times for inspection thereof and\/or for the exercise of the rights of your dental.     <\/p>\n<p><strong>Article 15. Personal Data <\/strong><\/p>\n<p>15.1. your dental processes the Customer&#8217;s personal data in accordance with the privacy statement published on the Website.<\/p>\n<p><strong>Article 16. Final Provisions <\/strong><\/p>\n<p>16.1. Dutch law applies to the Agreement.<br \/>\n16.2. Insofar as not otherwise prescribed by mandatory rules of law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where your dental is established.<br \/>\n16.3. If a provision in these General Terms and Conditions proves to be void, this does not affect the validity of the entire General Terms and Conditions. In that case, the parties will establish (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as much as is legally possible.<br \/>\n16.4. In these General Terms and Conditions, &#8220;in writing&#8221; also includes communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.    <\/p>\n<p><strong><em>Contact Details<\/em><\/strong><\/p>\n<p>If you have any questions, complaints, or comments after reading these General Terms and Conditions, please feel free to contact us in writing or by e-mail.<\/p>\n<p>Your Dental<br \/>\nDuitslandstraat 87<br \/>\n1363BG, Almere (Almere Poort)<\/p>\n<p>Phone: 036-2048053<br \/>\nE-mail: info@yourdental.nl<\/p>\n<p>Chamber of Commerce number: 51009749<br \/>\nVAT number: NL203998054B01<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"Introduction Below you will find our General Terms and Conditions. These always apply when you use or place an order via our Website. The General Terms and Conditions contain important information for you as a buyer. Therefore, please read them carefully. We further recommend that you save or print these terms so that you can...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27905","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/pages\/27905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/comments?post=27905"}],"version-history":[{"count":1,"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/pages\/27905\/revisions"}],"predecessor-version":[{"id":27908,"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/pages\/27905\/revisions\/27908"}],"wp:attachment":[{"href":"https:\/\/staging.yourdental.nl\/en\/wp-json\/wp\/v2\/media?parent=27905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}